Our Policies

Our Policies - Terrell Designs is all about helping you make beautiful shades. Online shopping means you can have the same high-quality shade hardware products no matter where you live. Read about our Guarantee, Return Policy and Privacy Policy.

Privacy Policy

We are committed to protecting your privacy. We use your personal information ONLY to process orders.

When you order, we need to know your name, E-Mail address, ship-to and bill-to address, telephone number, credit card number and expiration date. This allows us to process and fulfill your order and to notify you of your order status.

When you place your order, we use a secure server (SSL) which encrypts all of the information you input before it is sent to us. Your credit card information does not reside on our computers, but rather is on the fully protected server of our credit card processor Cybersource. We actually only have a paper copy if you call in your order, which we shred as soon as your credit card is processed.

We NEVER share our customer information with Third Parties. We not not sell, trade or rent your personal information to others.

Return Policy

Our return policy assures that you are 100% satisfied with each and every item you order. Return Policy

Damaged Product - Please contact us immediately if any item is damaged and we will send out a replacement.

Within 6 Month of Receipt of Your Order - You can return any undamaged items for full credit. First, you should E-Mail us at Orders@TerrellDesigns.com or call 303-758-0188. Second, return your items to: Terrell Designs, Attention: Returns, 85 Crestone Way, Castle Rock, CO 80108. Please include a copy of your Invoice if you still have it. Otherwise, enclose your name and address. Once the product is received, a check will be mailed to you, or your credit card will be credited.

Shop for Roman Shade Hardware

Our Policies

Privacy Policy

Return Policy

Shop

Instructions

Need Help?

Terrell Designs Owned by Terrell Sundermann