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Roman Shade Hardware & More

Free instructions on how to make your own Roman shade are available in the How To Section. 

Our Guarantee
"We aim to please." That really is our Customer Service motto. We want you to have a pleasant shopping experience and to return when you make your next project.

Three Ways to Shop
1. Secure online Shopping. Your order right from the Product List on our secure server. We accept Visa, MasterCard, American Express and Discover Card. Debit and Credit cards from these suppliers are accepted. Safe and secure credit card processing is done through Authorize.Net.
2. Order over the Telephone. If you prefer, you can call in your order using a Visa, MasterCard or Discover Card. Place your orders by calling 303-758-0188, Monday through Friday, 8:00 AM to 5:00 PM, Mountain Standard Time.
3. Order by Mail. Use the information in the Products List to fill out your Mail-In Order Form. You can pay using a personal check, money order or credit card. Be sure to include your telephone number and/or e-mail address so we can contact you if there is a question about your order.

One neat way to use the Shopping Cart is to place your items into the cart and then print it out without inputting your personal information. You can then use that printout to call in your order or to fill out your Mail-In Order Form.

I Never Received an E-Mail Confirmation for My Order
If you don't receive an immediate (within 2 minutes) confirmation of your order, one of two things happened:
1. You typed in your e-mail address incorrectly and the automated acknowledgment failed to reach you. If you happen to have a printout of the Shopping Cart information, check to make sure your address is correct.
2. The order never happened. Occasionally, an order just doesn't go through all of the required steps. The good news is that your credit card is not charged. The bad news is that you will not receive the items you thought you ordered.
If you don't receive an e-mail confirmation, you need to contact us immediately so that we can resolve the problem.

Help, I placed my order and just realized that I left out an item. 
Using the Hardware Calculator will minimize the occurrence of this. However, we all forget items, or forget that we are making shades for three windows and not one. Contact us as soon as you realize there is a mistake in your order. If it has not shipped, items can be added or subtracted. Your new total will not include extra shipping costs, unless you move into a new shipping bracket. Usually, I will simply debit (or credit) the same credit card you used for your original order for the difference in the dollar amounts.

Yipes, that must mean that you have my credit card information
No, I go through gymnastics to re-access your credit card information. It resides on the secure server of Authorize.Net. That information is written down only so that a new charge can be made and then immediately shredded. I don't want your personal information. I want to sleep securely at night and wake to make beautiful shades, not worry about potential hackers putting me out of business. Note that if you give me your credit card information over the telephone, I go online to the secure server, charge your card for the total dollar amount of your order, then shred your information. The same is true if you write your credit card information on your Mail-In Order Form. 

Problems with the Shopping Cart
1. I seem to have two Shopping Carts. What gives?

All of these months I thought it was my problem. It turns out it is a problem with the new version of our Shopping Cart program. The provider is aware of the issue and is in the process of fixing it. Unfortunately, the fix involves both software changes and a hardware upgrade. 

The beauty of this Shopping Cart is that it is never "off". The technology consists of "a redundant network" with several processors. You are shuttled back and forth between processors. During maintenance, one processor at a time is unavailable, but the Shopping Cart is never "down". My particular problem is that many of you take a long time to place your order. You place a few items in the Cart, then continue reading about other items, go off to re-measure your window, answer the front door, take the boiling pot off of the stove, etc. When you place another item in the Shopping Cart, a new Cart appears and you wonder what happened to your previous items. So you go back to add the items that disappeared, and voila, your original Cart appears. At this point, you probably give up and take the dog for a walk. This problem can also appear if you have a slow Internet connection.

I have considered switching Shopping Cart providers. That is a lot of work, and the first few weeks after switching are sketchy. I already know more than I ever wanted to about Cart technology, but each provider operates a little differently. My current Shopping Cart provider, JustAddCommerce, is always up-to-date on the latest security issues. My understanding is it may be a month or so before the problem is fixed. I am asking that you try to be patient until they fix the problem.

You have several options if you end up with two Shopping Carts. 

• You can complete the order with one of the Carts. Then E-mail us with the additional items you need. Do NOT include your Credit Card information. We will add the additional items to your first order and use the Credit Card provided to place a second charge. Your original order has a Transaction Number that we use to link the second charge to the same Credit Card. The Shipping Charge will be based on the new total.
• You can place an order with both Shopping Carts. We will combine your orders and refund any excess Shipping Charge, once again using one of the Transaction Numbers to link the refund to the same Credit Card.
• You can call us at 303-758-0188 (or send your telephone number to us via E-Mail) and place the order by phone.

2. I can't add items to the Shopping Cart. You are probably being blocked by a firewall. You can lower the firewall setting to Medium to allow access to the Shopping Cart. If you are shopping while at work and are being blocked by a company's firewall, you will need to use a computer that is not being blocked by a firewall.

3. The "Continue Shopping" button doesn't work. We're working to fix this problem, which is Browser-dependent. If this happens to you, you will have to use the "Back" button in the upper left-hand corner of your Browser. March 22, 2007 update: On my very own computer, this turns out to be a Norton Internet Security program issue. When I disable this program, the "Continue Shopping" button works. I have ordered a new version (mine is 2004) to try to see if this fixes the problem. I will let you know! March 28, 2007 update: I installed my new version of Norton Internet Security 2007 and the problem went away! If you are having problems with our Shopping Cart AND your anti-virus and/or firewall is old (more than 2 years), you might want to spring for the newer version. I'm guessing that our site is not the only one you will have problems with.

Contact Information:
Terrell Designs, owned by Terrell Sundermann 
5325 Sanford Cir. E. Englewood, Colorado 80113
Phone: (303) 758-0188  Email:

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